Business Community Manager

An experienced Business Community Manager that can embrace the Qype Business Community focusing on clear communications, education, training and management.

Specs:

• Business Segments
  • Free Business Customers
  • Paid Business customers

Free Business Customers

Free Business Customers Acquisition

• SEM agency relationship
• Working with other European offices to optimize
• Checking budget
• ROI optimization (per category, per city, etc…)
• SEO optimization
• Online/offline promotion (banners, PR, B2B partnerships, social network and virality, competition…)
• Stickering
• Prepare hot leads for sales teams
  • Paid claims
  • Free claims
  • 4/5 stars
  • places
  • new places with 1 review
• Budget/traffic acquisition/conversion reporting

Free Business Customers Community Management

• Customer care (tickets, inbound calls)
• newsletter
• qype events
• CRM optimization
• business blogs
• business groups animation
• Stickering
• competitive benchmark concerning marketing tools and actions
• QLB online section monthly update (latest PR, latest figures, success stories, …)

Paid customers Community Management

• premium newsletter
• CRM optimization
• monthly promotion (discount the latest week of the month, etc…)
• competition

Objectives

• Grow business base
• Education / support
• Build out customer service program with CS Manager
• Convert Free Business Customers to sales

The position is based in Hamburg, please send your application to Wolfgang Borchert (personal@qype.com).